Return & Refund Policy

Applicable Scope: All customized UI/UX design services, enterprise official website customized development, mobile APP interface design and full-process UX experience customized cooperation projects of our company.
 
We take experience and quality as the core of service, break the cognition that “design only focuses on appearance”, balance aesthetic texture and practical functions, optimize every interaction detail centered on users, reduce user usage costs, improve brand favorability and user retention rate, and inject lasting motivation into brand digital transformation with professional UI/UX design.
 
  1. Pre-design demand confirmation: Before the official start of UI/UX design and development, we will fully confirm your brand positioning, interactive requirements, visual style and functional planning. All customized schemes are exclusive and non-replicable, matching your unique brand digital needs.
  2. Phased adjustment & revision mechanism: We provide multiple rounds of free detail optimization and revision services during the prototype design, visual draft output and interactive scheme confirmation stage, to ensure the finished design fully meets your expected experience effect.
  3. Refund application conditions: If our finished design fails to match the pre-agreed UI/UX service content and project standards, you can apply for partial or full refund according to the cooperation contract. Customized exclusive design works that have been confirmed and delivered will not support unconditional returns and refunds.
  4. After-sales follow-up guarantee: After the website & APP design and development are officially launched, we continue to provide long-term interaction detail optimization, experience iteration and technical maintenance services, escorting the continuous improvement of your brand digital product experience.